Privacy Policy

GetDockPay ("GetDockPay," "we," "us," or "our") helps owner-operators and truck drivers document and bill for detention pay. This Privacy Policy applies to our website, our sign-up forms, and the GetDockPay mobile app for iOS and Android. It explains what information we collect, how we use it, how it is shared, and the choices you have. Our website, sign-up forms and app are meant for adults, and we do not knowingly collect information from anyone under 18.

Information we collect on our website and sign-up forms

When you sign up for GetDockPay — through a Facebook/Instagram sign-up form, our website, or by messaging us — we collect the information you choose to provide, which may include:

• Your name
• Your email address and/or phone number
• Details about your operation (e.g., whether you run your own authority, are leased on, or drive for a company; how often you experience detention; how many trucks you run)
• Any comments or feedback you send us

We do not knowingly collect information from anyone under 18.

Information we collect in the GetDockPay mobile app

The GetDockPay app collects the following information to provide its core service — documenting your time at shipper/receiver facilities and helping you bill for detention pay:

• Account information. Your name, email address and password (we store only a scrambled, hashed version of the password), a profile photo if you add one, and the business details you add, such as company name, address, phone, MC and USDOT numbers, and your detention rate and free time. If you sign up with another driver's invite code, we record which driver invited you.
• Location during a stop (GPS). With your permission, the app uses your phone's precise location. We receive your GPS position and the time when you tap to log a stop step (Arrived, Dock In, Completed, Departed), and when you add a facility at your current location. While a stop is open (from Arrived to Departed) and the app is open on your screen, the app also records your phone's GPS position, with its accuracy, speed, direction and altitude readings, roughly every 130 feet it moves, and sends it to us with that stop's record. This is the proof of where your truck was. The app does not record your route between stops. You can turn off location access at any time in your phone's settings, but stops can't be logged without it.
• Auto-detect arrival (optional). Auto-detect arrival is off until you turn it on in Profile. When you turn it on, the app asks for location access set to "Always" (iPhone) or "Allow all the time" (Android), because this feature uses your location even when the app is closed or not in use. It uses it for one thing: your phone watches one zone, reaching about 700 feet from the map pin of the facility you picked for your next stop, and tells the app when your truck enters it, or leaves it while a stop is open. The app then shows you a reminder to log Arrived or Departed. These zone events stay on your phone: nothing is logged or sent to us until you open the app and tap. You can turn Auto-detect arrival off in Profile at any time.
• Photos, camera and documents. With your permission, the app uses your camera and/or photo library so you can capture and attach documents — such as bills of lading (BOLs), rate confirmations, and gate receipts — as proof for your detention claims. If you attach your ELD log (a PDF or image file you choose), it is stored with that stop too.
• Claim and load details. Information you enter about your stops, loads, brokers, facilities, wait times, and claims, including ratings and reviews you submit about brokers and facilities.
• Purchase information. If you subscribe to a paid plan, your purchase is processed by Apple's App Store or Google Play. We use RevenueCat, a subscription-management provider, to validate and manage subscriptions. We do not receive or store your full payment card details.
• Cell number and text messages. Your cell number is optional. If you add one and tick the texting box at sign-up, we may text you about your account, invites and tips (for example, a reminder to log your first stop, or a note when a driver you invited signs up), and we keep a record of when you agreed and the wording you saw. Without that box ticked, we text you only about something you asked us for, such as joining our tester program. Message frequency varies; message and data rates may apply. Reply STOP to any text to opt out. Agreeing to texts is not required to sign up. If you haven't added a business phone, your cell number is printed as your contact number on the invoices and advance notices you send to brokers.
• App activity and device information. Which screens you open and which features you use, with the time, the app version, whether you use iPhone or Android, and your phone's operating-system version. We store this with your account and use it to keep the app working, fix problems, and improve the app. Our servers also see the IP address your phone connects from. We use it for security, such as limiting repeated sign-up and sign-in attempts, and it may appear in our server logs.
• Feedback. If you write to us from Send feedback in the app, we receive your message with your account, the screen you sent it from, the app version and whether you use iPhone or Android, and we use it to reply to you and improve the app.
• App install ID. The app creates a random ID for each install and sends it to us, with the platform, app version and operating-system version, at most once a day, even before you sign in, so we can count app opens and sign-ups. When you create an account or sign in, that ID is linked to your account. It is not your phone's advertising ID. On Android, the app also sends us the install referrer from Google Play: the tag on the store link you installed from, if there was one. If you came from one of our Facebook or Instagram ads, that tag says which ad, and we read it with a key from Meta.
• How you found us. After you sign up, we ask how you heard about GetDockPay. Answering is optional. Your answer is stored with your account. If you got an email or text from us, or filled in a form on our website, before signing up, we note that on your account too, so we know which of our messages work.

How the app uses and shares this information

• To create timestamped records of your dock time and generate detention invoices and supporting documentation.
• To send invoices, notices and claim documents on your behalf. When you send a claim, we email the invoice (notice 1) to the recipient email you enter, with a copy to the broker email you add. Unless you mark the claim paid or denied first, we then email the Second, Third and Fourth Notice for the same invoice to the same people on day 3, 7 and 14 after sending. If you send the advance notice while you are on site, we email the broker that detention applies once free time runs out. The invoice shows your name, phone number and email address (replies go to you), the business details you added, the facility, load, BOL and rate con numbers, your stop times, the GPS position of each step you logged with map links, a map of the stop, and links to the BOL photos and ELD log you attached. Anyone who has the invoice can open those links without signing in, for up to 2 years after they are made. This sharing happens only after you choose to send a claim or an advance notice.
• Broker and facility scores. Claim results (such as paid or not, and days to pay) and wait times are combined across drivers and shown to other drivers only as totals and averages. Ratings and written reviews you leave for a broker or facility are shown to other signed-in GetDockPay drivers with your first name. Brokers and facilities you add (names, contact details and map pins) become shared records: GetDockPay Pro drivers can see them in Broker & Dock Scores, and another driver can pick one on Log Stop by typing its exact name (or, for a broker, its exact email address or broker ID).
• Invites. If you sign up with another driver's invite code, that driver can see your first name, when you signed up and whether you have logged your first stop, so the invite reward can be applied. If you invite drivers, you see the same about them. Invites go from your own phone; we don't text the people you invite unless they sign up and agree to texts themselves.
• To manage your subscription (via RevenueCat and the app stores).
• Meta App Events. The app uses Meta's SDK to measure and improve our ads on Facebook and Instagram. It sends Meta app events, such as installs, app opens and sign-ups (Meta's SDK may also log in-app purchases automatically), together with device information and identifiers. On iPhone, the app doesn't ask to track you and advertising-ID collection is turned off. On Android, Meta's SDK also receives your phone's advertising ID, which you can reset or delete in your phone's settings.
• To provide support and improve the app.

The app's data is stored on secure servers operated by our hosting and infrastructure providers, and we use service providers to send email and text messages and to keep our contact records. They process it only on our behalf. Maps in the app and on the invoice use OpenStreetMap map images, and your phone's own map service (Apple or Google) may turn a GPS position into a street address. We do not sell your personal information, and we do not share your precise location with advertisers or data brokers.

Data retention and deletion

We keep your account, stops, GPS points, documents and claim records for as long as your account is open, since your claim history is the core of the service. You can delete your account in the app at Profile > Delete Account (you confirm with your password). That closes the account right away, and you can no longer sign in with it. From that moment, no more notices go out for your claims, and ratings and reviews you left no longer show your name or text. Within 30 days we erase the personal information and records tied to the account, including your stops, GPS points, photos, documents, claims, ratings and reviews, except where we are required to retain records by law. Brokers and facilities you added stay as shared records, no longer linked to you. Invoices and notices you already sent stay with the people you sent them to, but the photo and document links in them stop working once the files are erased. We keep your phone number and email address on do-not-contact lists, including in the outreach tools we use, so we never text or email you again. You may request deletion of your account and associated personal information at any time by emailing info@getdockpay.com; we will delete it within 30 days, except where we are required to retain records by law.

How we use your sign-up information

• To contact you about GetDockPay and send your invitation and access details
• To understand your needs, gather feedback, and improve the product
• To respond to your questions and provide support
• To send occasional updates about GetDockPay (you can opt out at any time)

How your information is stored and shared

We store sign-up information in secure, industry-standard business tools that help us run the app and its sign-up flow. We do not sell your personal information. We share it only with service providers who help us operate (for example, our form and database provider), and only as needed to operate it. We also use analytics and advertising tools (Google Analytics and the Meta Pixel) that set cookies to measure how visitors find and use our site and to improve our advertising. We may disclose information if required by law.

If you sign up through a Facebook or Instagram form, Meta Platforms, Inc. also processes your information in accordance with its own Data Policy.

Your choices

You can ask us to access, correct, or delete your personal information at any time, or unsubscribe from communications, by emailing us at the address below. We will honor your request promptly. In the app, you can turn Auto-detect arrival off in Profile, delete your account at Profile > Delete Account, and change location, camera, photo and notification access in your phone's settings. Reply STOP to any text from us to stop texts. On Android, you can reset or delete your advertising ID in your phone's settings.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.

Contact us

Questions about this policy or your information? Email us at info@getdockpay.com.